Privacy: ABN AMRO and your personal data

This Privacy Statement sets out how we handle your personal data. You can be confident that we handle your personal data with due care.

In the case of some of the bank's apps or websites, the use of your personal data may differ from that described in this general Privacy Statement. In such cases, a different privacy statement is provided in the app or additional information is given in the specific online service. We want you to be are aware of this so that you can avoid unwelcome surprises.

Purposes of Processing

ABN AMRO collects and processes information about customers and visitors to its website to conduct its business, to inform and make available products and services that may be of interest to you and for the development of web statistics. The information you provide will be used to contact you when necessary, e.g. to notify you about functionality changes to the web site and to offer services that you may find helpful (provided you have not opted out to receive such services). 

Who is this Privacy Statement intended for?

Are you a client of ours or have you shown an interest in a specific product, for example by making an application? If so, we use your personal data and this Privacy Statement applies to you. If you visit our website or use one of our apps, we will also use your personal data in those situations.
 
It can also happen that we process personal data relating to individuals who do not have a contract with us, for example when we record and use personal data relating to contact persons at companies to which we provide services, shareholders of these companies, or ultimate beneficial owners (UBOs) of these companies. We may also process personal data relating to individuals who, for example, act as guarantors for clients of ABN AMRO. 
 
To enable payments to be made, we process personal data relating to individuals with whom we do not have a contract. Examples of such personal data include the details of someone to whom you transfer money and whose account is with another bank. 
 
If you are one of these people, then this Privacy Statement is intended for you too. 

Our contact person for your questions about data protection

We have a designated Data Protection Officer. If you have any questions about this privacy statement, please send an email to privacy.office@nl.abnamro.com.

Who is responsible for your personal data?

The controller of your personal data is: ABN AMRO Bank N.V.

Read more

01 What is personal data?
02 On what basis do we process your personal data?
03 What does ABN AMRO use your personal data for?
04 ABN AMRO Group and your personal data
05 Using personal data with of without your consent
06 Other parties using your personal data
07 Profiling
08 Automated decision-making
09 Personal data protection
10 Your data outside Europe
11 How do we determine the period for which your personal data is stored?
12 What rights do you have? 

Do you have a complaint or want to ask a question?

Please contact us if you have any questions about the Privacy Statement. We will be happy to help you. [contact details for Privacy Office]. If you do not agree with the way in which you handle your personal data, you can lodge a complaint with the Complaints Management department. You also have the right to take your complaint to the Dutch Data Protection Authority.

Do you want to read this Privacy Statement at another time?

You can save our Privacy Statement on your smartphone, tablet or computer.  

Changes to the Privacy Statement

Changes to the law or our services and products may affect the way in which we use your personal data. If this happens, we will make changes to our Privacy Statement and notify you of these changes. We will post any changes on our website or in the app.

Binding Corporate Rules for ABN AMRO Bank N.V.

We may share your personal data outside Europe with other group companies. Our sharing of personal data is governed by our global internal policy, the Binding Corporate Rules​ (PDF 190 KB) (BCRs)​. These have been approved by the Dutch Data Protection Authority (Dutch DPA).