Frequently Asked Questions

Which accounts can I access with ABN AMRO INSIGHT ?
You can access any accounts you currently have in Luxembourg for which you are the account holder or for which you have received a power of attorney and access has been granted by the account holder.

Where can I access my account information from?
You will be able to access your account information by visiting the PC Portal www.abnamro.lu. You will be able to login by clicking on Online Banking on the menu. All you need is a computer with a modem and access to the Internet!

Do I have to pay any fees for ABN AMRO INSIGHT?
This service is offered free of charge to our valued clients. Clients do not have to pay a fee.

Who do I contact if I have a problem?
Please contact your Relationship Manager . You can also send an email to INSIGHT@lu.abnamro.com .

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Does ABN AMRO INSIGHT
r eplace my monthly statements?
You may choose to continue to receive your monthly statements from the bank and this service will not be interrupted. However,  ABN AMRO INSIGHT is an additional channel of communication with the bank, and online statements will now offer you the convenience of viewing your information from your web-browser at home or at work and therefore you could choose not to receive these statements by mail anymore.

How many days of activity can I view online?
You will be able to view a maximum of 12 months of statement and transactions history.

How current is the information on ABN AMRO INSIGHT?
Account information is 100% online. For security reasons however, the closing prices of the previous day are shown.

When will my statements and confirmations be available online?
Your statements (daily, weekly, monthly, quarterly, half yearly, and yearly) will be available 1 business day after on INSIGHT.

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How long does it take to sign up?
After we receive your INSIGHT Application and Agreement, you will receive a "Starter Kit" from the bank with your INSIGHT Account number, a Digipass® (a security device which you will use to log onto INSIGHT) and instructions. You must then sign the Digipass® acknowledgement receipt and return this to your Private Banker. Once the Bank has established that you safely received your own personal Digipass®, the Bank will mail you your own Personal Identification Number (PIN) in a special envelope. With the Digipass® and PIN you are ready to start using ABN AMRO INSIGHT. Normally, this process should not take more than 7 to 14 days.

What do I need to do, to sign up for ABN AMRO INSIGHT?
All you need to do is sign the ABN AMRO INSIGHT Application and Agreement and return it to your Private Banker. Your Private Banker can help you fill-in the application. The application form is available on www.abnamroprivatebanking.com , or you can ask your Private Banker to send you a copy.

It is very simple! You do not need to install/download anything to use INSIGHT. All you need is a computer with a modem and access to the Internet!

What do I have to do if I would like to add a client number to the INSIGHT service?
All you need to do is to sign another ABN AMRO INSIGHT Application and Agreement form with the client number that you would like to add and return it to the bank. You can ask your Relationship Manager to send you a form.

What do I have to do if I would like to revoke a client number
Please inform your Relationship Manager by fax, letter or by telephone, which client number you would like to revoke. We will send you a confirmation letter.

What do I have to do if I would like to revoke access for a user to the INSIGHT service?
Please inform your Relationship Manager by fax, letter or by telephone, which user(s) you would like to revoke. We will send you a confirmation letter.

How can I close the INSIGHT service?
Please inform your Relationship Manager by fax or by letter that you want to close your INSIGHT service and please send us back the DigiPass.

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What do I do if I have a question about INSIGHT features?
Please contact your Relationship Manager or send an email to INSIGHT@lu.abnamro.com .

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Can I change my PIN?
In fact, it is strongly recommended that you change your 6-digit PIN number periodically. You will be prompted to change your PIN the first time you activate your personal Digipass® (special security device) with the Activation PIN that the Bank provided you. After that, you can change the PIN at any time in any combination of 6 digits of your preference. Just follow these simple steps:

1. Activate your Digipass® by pressing the enter key and enter your current PIN.
2. Then, press and hold down the Enter Key for 3 seconds
3. You will now be prompted to enter your new PIN and to confirm your new number.

How can I ensure that no one else views my account information?
Your Digipass® and PIN are confidential: Do not share them with anyone else. Notify your Private Banker immediately if you lose your Digipass®, or forget your PIN.

How do I know when my information is encrypted?
When you go to the web page to log onto your INSIGHT account, you should note that the web address begins with https; plus at the bottom right corner of the screen, there is a small security lock. This is a security feature, alerting you that you are in a secure website and the information is encrypted.

How does the Digipass work?
To login to your private account, use your personal Digipass® in the 5-steps below:

1. On the Login-screen, enter your 8-digit INSIGHT account number, and click on the login button.
2. You will see a special login code displayed in bold red digits on your  screen.
3. Activate your Digipass® with the Enter-Key and key in your 6-digit PIN code.Enter 1 for APPLI.
4. Key in the special Login Code that is displayed on your screen into your Digipass®.
5. The Digipass® will generate a 7-digit. Response Code. Enter this in the corresponding field on your screen, and click on the Login Button.

Is ABN AMRO INSIGHT secure?
ABN AMRO INSIGHT is a private website with restricted access. Only you can have access to your account information with the correct combination of your personal DigiPass (security device) and secret Personal Identification Number (PIN). ABN AMRO is using four levels of security measurements:

1. 128-bit code encryption for communication between the client and ABN AMRO
2. Use of a DigiPass
3. Unique User ID Number
4. Secret Pin Number

What if I forget my PIN for INSIGHT?
If you forget your PIN and enter an incorrect PIN three times on your Digipass®, your Digipass® will be 'blocked'. The Digipass® will now display a 7 digit blocking code on the screen. Contact your Private Banker with your blocking code. Your Private Banker will then request a new activation PIN for you, which you will receive by mail in the special envelope.

What if I lose my Digipass®?
In case you lose your Digipass®, you should contact your Private Banker as soon as possible.

What is encryption and how is it used to protect my information?
Encryption technology allows information to travel securely on the Internet. Using a mathematical formula, information is encoded, or "scrambled", by the sender. The receiver must decode, or "de-scramble" the information by using the corresponding "decoder". Without the corresponding "decoder", the information would be unusable.

Encryption technology can be used for a host of applications, including electronic commerce (sending credit card numbers for orders or transmitting account information), e-mail messages, and sensitive documents.

The effectiveness (or level of security) for encryption is measured in terms of how long the key is -- the longer the key, the longer it would take for someone without the correct "decoder" to break the code. The length of the key is measured in bits. The level of encryption used with many ordinary browsers is 40-bit, while the level of encryption required to use the Private Bank's Internet site is 128-bit.

For a 40-bit key, there are 240 possible different combinations. For a 128-bit key, there are 2128 possible different combinations.

All transmission of customer information through the Private Bank's Internet site is encrypted using 128-bit encryption technology, which is currently the strongest encryption level that is generally available. Your browser is probably 40-bit if you haven't specifically downloaded 128-bit.

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Does INSIGHT work with all browsers?
INSIGHT works best with Internet Explorer 5.5 or higher. If you do not have the latest version, you can download the browser via the Microsoft site

What are the recommended hardware/software requirements for use of ABN AMRO INSIGHT?
For a Windows based PC, the following minimum hardware configuration is recommended:

1. Microsoft Windows version 95, 98, NT, Me, 2000
2. 133 MHz
3. 64 MB of RAM
4. 56Kbps Modem or faster
5. Internet Explorer 5.5 or higher
6. Acrobat Reader 4.0

I have a problem with Acrobat Reader 4.0
Check if Acrobat Reader 4.0 or later is installed at the PC. If you do not have a latest version, you can click on the Acrobat Reader Icon on the "System Requirements" section of the CD-ROM sent to you in the Starter Kit. It will take you to the website when you can download the latest version.

When I log in it takes too long to load the page and navigate. Why is that?
The speed of login and refreshing of information on your screen depends entirely on the speed and type of Internet Connection you have. Also, sometimes the Internet is very busy, and this tends to slow down your access. Try connecting to the Internet using a ADSL or Cable connection, the speed will be much faster!

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